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FAQs

Frequently Asked Questions

1. How long does it normally take to receive my product?

After placing an order with Mancave Monarch, it will take 1-2 days for your order to process than 2-6 days for it to deliver. Please keep in mind, with the current climate that we are in, there may be unexpected delays. Please contact our customer service department to get an expected time of arrival for your product. 

2. Where do you ship from?

As our catalog increases, we work with vendors and manufacturers all over the country. Depending on your product of interest, we store and deliver them in a specific location. All warehouse and fulfillment centers are located within the United States and we deliver to all states. (Please contact us if you are inquiring from Hawaii or Alaska)

3. What are your store hours?

We operate 9AM-6PM (Eastern Standard Time), Monday - Friday. 

4. How do I receive tracking information?

Once your product ships, you will receive an email from Mancave Monarch with a link that shows your tracking information. If you have not received an email notification with tracking information, please contact us. Note that it normally takes 1-2 days after your order is placed for your product is shipped. 

5. Will I receive a phone call before delivery? 

You will receive tracking information when your product ships and also a phone call from the freight service notifying you of the delivery. This phone call is usually a day or two prior to it being delivered to your home. (Please note that different products have different lead times. Please inquire within)

6. Where do your products come from? 

We solely base our company off of USA manufacturers! 

7. What is the best way to contact? 

We offer full assistance with live chats, phone calls and emails during the hours of operation. For all urgent matters please direct us with emails and/ or phone calls. 

★Customer Reviews★

Let Our Customers Speak For Us!

1307 reviews
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(5)
Where’s my chair?

Where’s the chair? Why is it taking a month to transport?

My theater seats... disappointing

I thought the seats would have a little better quality I was kind of disappointed they very very hard to recline basically I feel like there were cheaply made. If I have to buy them again I would not. And also when the boxes arrived they were crushed and I had a couple tears in the leather in two or three spots.

Terrible Service. I received two units, neither of which I ordered.

Not yet installed

F
Aquadream White 175 Gallon Aquarium Fish Tank (JAL-1560-WT)
F.S.
terrible

do not buy tank comes with missing parts and manufacturer wont help out.