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ORDER CONFIRMATION

As soon as your order is placed, you will receive an order confirmation e-mail.  This confirms your order has been received in our system and your credit card is authorized for purchase.  As soon as we receive your order, we begin processing to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will reach out to you via e-mail to confirm if you'd like to keep your order or cancel for a full refund.  If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.

ORDER SHIPMENT

Please reference your product page specific lead times. After shipment, items will arrive in 2-7 business days.

Some models made from the manufacturer Moduline Cabinets are custom made, and can take as long as 4-5 weeks to ship depending on the model and series. Please contact customer service before ordering if delivery time is a concern of yours.

Certain items due to high demand and low supply can only be placed on back order at specific times. Please contact customer service to hear about any items availability.

Please contact us for rush shipping rates and options. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within four business days of your order, feel free to follow up with us at info@mancavemonarch.com.

Large items that ship via freight (not UPS or Fedex) require a signature upon delivery. You will receive a call from the shipping company to arrange a time and day for delivery that works for you.

PRODUCT QUALITY GUARANTEE

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should REFUSE the package, and make note of it on the delivery receipt.  If your item(s) do arrived damaged, please contact us immediately and send photos to info@mancavemonarch.com . We will process an insurance claim on your behalf and happily work with you to resolve the issue and refund or replace your order.

CANCELLATIONS & REFUNDS

Generally, most of the items we carry can be returned within 30 days of receipt in new condition and unopened.

Returned products must be sent back with their original packaging and have all of the parts and components that they came with. Please contact the manufacturer for any warranty issues.

If there is a damage in the product, the customer is not responsible for the shipping costs and restocking fees that apply for the return.

Customer remorse: If there is no damage to the product, the customer will be responsible of paying for shipping and restocking fees. The customer will be given a refund of the remaining balance. 

These select manufacturers we do not accept returns on: Sea Eagle, Moduline Cabinets

Please document (photograph) any damages upon receiving the item and report these damages to the delivery carrier if product was sent by LTL or freight (not by UPS, Fedex, USPS, etc).

Some items may be subject to a 15% restocking fee. Customer is responsible for return shipping and original shipping cost, even if the item was "free shipping". Any damages to products may void the return.

Returns must be accompanied with an RMA number. Please contact us in order to have one generated.

Should you have any questions about a particular product’s return policy we’re here to help. Please contact us and we will respond within 24 hours.

As stated in the Product Quality Guarantee, any item that arrives in less than perfect condition or missing parts will be handled at no extra cost. Refunds will be issued to the original credit card that you use when placing your order.

It is the customers' responsibility to confirm the product will comply with their state, county or city codes. If you will be receiving an inspection by a county or city inspector, please ask them what they require.

★Customer Reviews★

Let Our Customers Speak For Us!

1112 reviews
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REALLY?

It was 3k, shipped late, and wasnt even ready to play after we humped it upstairs. Somebody had to come out to plug in the processor. When I called to find out why it wasnt working, the guy called me 'Big Hands' . Im a freakin mechanic.

You fulfilled does not mean your trucking company deliver the chair!!!

not yet received! Pilot the shipping company did not call me to schedule. I had to call them, now schedule to deliver this friday - so they say!! had used Pilot Trucking service with other furniture before, they are terrible

cooling all over the place

Allavino 15" Wide FlexCount II Tru-Vino 30 Bottle Dual Zone Stainless Steel Wine Refrigerator (VSWR30-2SR20) from our store Mancave Monarch.
the unit looks nice and is very quiet, however....I'm simply trying to keep the reds at 64 and the white wine perhaps around 45. I have not been able to accomplish this. The unit is on 62 for reds and 56 for white. Not sure actually how well it can adjust temperatures between the upper and lower storage areas, as their is no physical boundary between the two. I will call in for support and see what they have to say...

Mancave rocks

Purchased a replacement wine cooler from Mancave and can't wait to get it installed. Dual zones with room for 29 bottles and in black stainless. Working with Mancave has been awesome. They are customer service oriented and will buy from them again.

The air coupling had a broken nipple in the blue port extracted it then got it coupled up must have had previous issues when testing or it was a used chair. the existing fitting had all the Male ports don't know where the broken piece came from. Shipping took a long time but it was the holidays. Wife likes the chair. Probably would not buy another one due to the above stated issues